TRAVEL HAUS is based in Romania and is operation as an inbound TOUR OPERATOR

The company, legally registered as TRAVEL HAUS S.R.L. with the Romanian Chamber of Commerce under number J13/3897/2023, possesses VAT number 49172084. Additionally, it holds Tourism License no. 2932 / 19.01.2024, issued by the National Tourism Authority, and maintains insolvency insurance of EUR 10,000. The Insurance Policy number, IF-I 3999/ 28.12.2023, is issued by GERMAN ROMANIAN ASSURANCE S.A.

TRAVEL HAUS is represented by General Manager DANA BARTLETT, holding Tourism Certificate no. 0143848 from the Romanian Ministry of Labour and Social Protection and Romanian Ministry of Education.

A. BOOKING TERMS

Booking requests are to be submitted using the provided Booking Form, inclusive of all client details, via email at office@travelhaus.ro or directly on the website: www.travelhaus.eu/contact.

All bookings are subject to availability. The Tour Operator commits to providing a written confirmation or refusal to the Tourist within 48 hours of the booking request.

The Tour Operator reserves the right to cancel a booking, even after confirmation, within 48 hours without providing any reason.

Failure to receive payment on time, as stipulated in clauses B.1. and C.1., may result in booking cancellation.

The Tour Operator retains the right to modify travel services, ensuring it does not affect the confirmed trip standard. Any alterations will be communicated in writing, requiring binding acceptance from the Tourist before the tour/trip commences.

Upon full payment, the Tour Operator must dispatch vouchers and all necessary travel documents to the guest within 24 hours.

B. PAYMENT TERMS FOR INDIVIDUAL TOURISTS (1 – 8 PERSONS)

The Tour Operator must receive 30% payment within seven (7) days of sending the written confirmation of booking. The remaining 70% is to be remitted at least 14 days before the tour/trip begins.

For Last-Minute-Tours bookings, tourists are required to pay the full amount at least 3 days before the tour commences. Proof of payment must be provided to the Tour Operator via fax or email to confirm the booking.

Failure to remit the agreed sum renders the Tourist unable to utilize the travel services.

During payment, the Tourist must specify the intended travel services or provide the Booking Confirmation / Invoice number.

A fine of 0.2% of the total agreed amount per day is imposed for payment delays.

The Tour Agency will absorb bank transfer or credit card charges to ensure receipt of the invoiced amount.

Credit card charges will incur an additional 2% fee (bank taxes) on the total amount.

C. PAYMENT TERMS FOR GROUPS (from 9 PERSONS)

Similar to individual bookings, groups must pay 30% within seven (7) days of confirmation, with the remaining 70% due at least 30 days before the tour/trip begins.

For Last Minute Tours for groups, the entire amount must be paid at least 3 days before the tour begins. The Primary contact must provide proof of payment via email to confirm the booking.

Failure to remit the agreed sum renders the Tourist unable to utilize the travel services.

During payment, the Tourist must specify the intended travel services or provide the Booking Confirmation / Invoice number.

A fine of 0.2% of the total agreed amount per day is imposed for payment delays.

The Tour Agency will absorb bank transfer or credit card charges to ensure receipt of the invoiced amount.

Credit card charges will incur an additional 2% fee (bank taxes) on the total amount.

D. BANK ACCOUNT DETAILS

Company Name: SC TRAVEL HAUS SRL
Bank: ING BANK
SWIFT/BIC: INGBROBU
IBAN for RON: RO24 INGB 0000 9999 1485 3313
IBAN for EUR: RO04 INGB 0000 9999 1511 1111
IBAN for USD: RO90 INGB 0000 9999 1511 4025

E. CANCELLATION TERMS FOR INDIVIDUAL TOURISTS AND GROUPS

Cancellation rules are as follows:

Booking date – 31 days before arrival date – 40 EUR / person charged
30 – 15 days before arrival date – 20% penalty of the total amount
14 – 8 days before arrival date – 50% penalty of the total amount
7 – 3 days before arrival date – 75% penalty of the total amount
Less than 2 days before arrival date – 100% penalty of the total amount
In the case of a “No show,” 100% of the total amount will be charged.
Groups can adjust and reduce room numbers as follows:

45 – 31 days before arrival date – 40% capacity without penalty
30 – 16 days before arrival date – 20% capacity without penalty
15 – 9 days before arrival date – 10% capacity without penalty
Less than 8 days before arrival date – 0% capacity without penalty

F. FORCE MAJEURE

In the event of contract modification due to unforeseeable events such as fire, war, natural disasters, or any other unpredictable disasters, as well as legal actions taken by the state impacting contract fulfillment, the parties bear no responsibility.

In such cases, the Tour Operator refunds all funds except for actual expenses incurred up to that point.

The party unable to fulfill its responsibilities due to force majeure must promptly inform the other party—no later than 3 days from the occurrence. Failure to inform will maintain the agreement’s full force and effect, not releasing the other party from agreement liabilities.

G. LEGAL JURISDICTION AND GOVERNING LAW

Any alterations to this agreement must be made in writing to be valid; no oral supplementary agreement holds validity.

This Agreement shall be governed, construed, interpreted, and enforced in accordance with Romanian Laws.

Any disputes or matters arising between the Tourist and the Tour Operator will be settled by the Constanta Court of Law.